Late/Cancellations

If you cancel or reschedule your appointment with fewer than 24 hours’ notice, you will be charged 50% of your scheduled visit cost. If you do not provide any cancellation notice prior to your appointment start time, you will be charged 100% of your scheduled visit cost.

A credit card is required at the time of booking for all services. Your card details will be used in accordance with the cancellation and no-show policy. By providing your credit card at the time of booking, you acknowledge that you have been made aware of the cancellation policy and understand that in the event that you do not provide the required notice, your card on file will be charged and you will receive notice of this charge from the salon.  Our cancellation policy is in place to provide a predictable livelihood for our service providers. Thank you so much for your understanding!

Consultations

All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.

Product Guarantee

We offer exchanges on product purchases within 90 days of purchase. It is important to us that you have exactly what works for you at your home. If you have a product that is not meeting your expectations, feel free to bring it in and we will replace it with something that meets your needs better. Returns are accepted on all home-care products and will be given exchange credit toward the purchase of another product. Returns on flat irons and curling irons must occur within 14 days of the original purchase. Returned items must include all packaging and be in original condition. We cannot offer returns or exchanges on makeup, nail polish, perfume or hair accessories such as brushes, combs, etc. Sales of such items are final.

Guest safety

To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. All other guests are asked to wait in the reception area, as required by our insurance provider. Children are not allowed in the spa or nail area at any time and must be accompanied by an adult at all times.

Cell phones and electronic devices

We kindly request that phones be silenced, set to vibrate or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in ‘Off’ mode.

Miscellaneous and payments

LIV Aveda is not responsible for lost or stolen items or items left behind. Visa, MasterCard, Discover, personal checks and cash are all accepted methods of payment. Any non-sufficient funds checks will be turned over to collections.

Child Policy

Out of respect for other guests, and for their own safety, children are not allowed in the salon or spa unless they are receiving a service or accompanied by an adult not receiving a service.