Policies
Late/Cancellations:
If running a little late, please understand that every effort will be made to still deliver the service. However, appointments may have to be rescheduled. We request at least a 48-hour notice in the event of a cancellation, as we may be able to accommodate another guest.
Consultations:
All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.
Product Guarantee:
We offer exchanges on product purchases within 90 days of purchase. It is important to us that you have exactly what works for you at your home. If you have a product that is not meeting your expectations, feel free to bring it in and we will replace it with something that meets your needs better. Returns are accepted on all home-care products and will be given exchange credit toward the purchase of another product. Returns on flat irons and curling irons must occur within 14 days of the original purchase. Returned items must include all packaging and be in original condition. We cannot offer returns or exchanges on makeup, nail polish, perfume or hair accessories such as brushes, combs, etc. Sales of such items are final.
Guest safety:
To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. All other guests are asked to wait in the reception area, as required by our insurance provider. Children are not allowed in the spa or nail area at any time and must be accompanied by an adult at all times.
Cell phones and electronic devices:
We kindly request that phones be silenced, set to vibrate or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in ‘Off’ mode.
Miscellaneous and payments:
LIV Aveda is not responsible for lost or stolen items or items left behind. Visa, MasterCard, Discover, personal checks and cash are all accepted methods of payment. Any non-sufficient funds checks will be turned over to collections.
Child Policy:
Out of respect for other guests, and for their own safety, children are not allowed in the salon or spa unless they are receiving a service or accompanied by an adult not receiving a service.